7ezbt Privacy Policy

1 Who We Are

7ezbt is an online betting and casino platform operated by 7ezbt Limited, providing sports betting, live casino, slots, fishing games and virtual sports services to players in Bangladesh. Our primary platform is accessible at https://7ezbt.io and we operate customer support services in English, available around the clock.

As the operator of the 7ezbt platform, we act as the data controller in respect of all personal information collected through our website and associated services. This means we determine the purposes for which your personal data is collected and the manner in which it is processed. For any questions or concerns regarding our data practices, you may contact our Data Protection team directly at the email address provided in Section 12 of this policy.

We are committed to handling your personal data in accordance with applicable data protection principles, including lawfulness, fairness and transparency; purpose limitation; data minimisation; accuracy; storage limitation; integrity and confidentiality; and accountability.

2 Data We Collect

7ezbt collects personal information through several channels: directly from you when you register an account or use our services, automatically through your use of our platform, and from third parties such as payment processors and identity verification providers. The categories of data we collect are described below.

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, health data or political opinions unless required by law or expressly provided by you in the context of a responsible gaming self-assessment. Where such data is provided, it is handled with additional safeguards and used only for the stated purpose.

3 How We Use Your Data

7ezbt uses your personal data for specific, documented purposes. We do not use your data in ways that are incompatible with the original purpose for which it was collected. The primary uses of your data are as follows:

• Account Registration and Management: To create and maintain your 7ezbt account, verify your identity, manage your account settings, and ensure the integrity of your account over time.
• Service Delivery: To allow you to place bets, play casino games, access live casino, slots, fishing and virtual sports features, and receive your winnings.
• Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay and bank transfer, and to reconcile financial records accurately.
• Identity and Age Verification: To confirm that you are at least 21 years of age and to fulfill our Know Your Customer (KYC) obligations, as required for the lawful operation of a gambling platform.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, multi-accounting, bonus abuse and other prohibited conduct. This includes automated screening tools and manual review by our compliance team.
• Regulatory Compliance: To maintain records as required by applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations, and to cooperate with lawful requests from regulatory authorities.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints and provide general account assistance through live chat and email.
• Responsible Gaming: To monitor your betting behaviour for indicators of problem gambling and to administer responsible gaming tools such as deposit limits, time-outs and self-exclusion requests.
• Marketing Communications: To send you promotional offers, bonus notifications and platform updates via email or SMS, where you have provided consent to receive such communications. You may withdraw marketing consent at any time through your account settings.
• Platform Improvement: To analyse aggregate usage patterns, identify technical issues, test new features and improve the overall performance and user experience of the 7ezbt platform.

4 Legal Basis for Processing

7ezbt processes your personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual Necessity: Processing is necessary to perform the contract between you and 7ezbt — specifically, to operate your account, accept and settle bets, process payments and provide the services described in our Terms & Conditions.
• Legal Obligation: Processing is necessary to comply with applicable legal obligations, including KYC and AML requirements, record-keeping mandates, and lawful requests from government authorities or law enforcement agencies.
• Legitimate Interests: Processing is necessary for 7ezbt's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and general business analytics, provided these interests are not overridden by your rights and interests.
• Consent: Where required by law, we obtain your explicit consent before processing your data — particularly for direct marketing communications. Consent is freely given, specific, informed and revocable at any time without penalty.

5 Data Sharing & Third Parties

7ezbt does not sell or rent your personal data to any third party for commercial or marketing purposes. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: bKash, Nagad, Rocket, Upay and banking partners receive the minimum data necessary to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and are subject to their own regulatory obligations.
• Identity Verification Providers: Third-party KYC service providers may process copies of your identity documents and facial images to verify your identity and confirm your age. These providers are contractually bound to process your data solely for verification purposes.
• Game Technology Providers: Game software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi may receive technical session data necessary to deliver their games. Game providers do not receive your personally identifiable information beyond what is required to deliver game sessions.
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering screening services may process certain account and transaction data to flag suspicious activity. These services operate under strict data processing agreements.
• Customer Support Platforms: Our live chat and email support infrastructure may be provided by a third-party customer service platform. Support agents have access to the data necessary to resolve your enquiry and no more.
• Regulatory and Law Enforcement Authorities: We may disclose your personal data to government agencies, regulatory bodies, law enforcement, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property or safety of 7ezbt, our players, or the public.
• Business Transfers: In the event of a merger, acquisition, reorganisation or sale of all or part of 7ezbt's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and any material changes to how your data is processed as a result.

6 Cookies & Tracking Technologies

7ezbt uses cookies and similar tracking technologies to operate our platform, remember your preferences, analyse usage patterns and deliver a consistent, personalised experience. A cookie is a small text file placed on your device by our website when you visit. Cookies do not contain executable code and cannot be used to spread viruses or access your device's files.

The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the operation of the 7ezbt platform. They enable core functionality such as session management, account authentication and security. Without these cookies, services you have requested cannot be provided. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies collect anonymous, aggregated data about how visitors use our platform — such as which pages are visited most frequently, how long users spend on each page, and where errors occur. This data helps us identify areas for improvement. We use only first-party analytics data and do not share this data with third-party advertising networks.
• Functionality Cookies: These cookies remember your preferences and settings — such as your chosen language, display preferences and responsible gaming tool configurations — so you do not need to re-enter them each time you visit.
• Session Security Cookies: These cookies protect your account session from cross-site request forgery (CSRF) attacks and other session-based security threats. They are automatically deleted when you close your browser.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block, delete or restrict certain types of cookies. Please note that disabling strictly necessary cookies will affect your ability to use core features of the 7ezbt platform, including logging in and placing bets.

7 Data Retention

7ezbt retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account and for a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and Betting Records: Retained for a minimum of 5 years from the date of each transaction or bet, as required for financial compliance and dispute resolution purposes.
• KYC Verification Documents: Retained for a minimum of 5 years after your account is closed, or longer if required by specific regulatory obligations applicable in your jurisdiction.
• Customer Support Records: Chat transcripts and email correspondence are retained for 2 years from the date of the interaction, to enable us to review dispute histories and monitor service quality.
• Marketing Preferences: Opt-in and opt-out records are retained indefinitely to demonstrate compliance with consent requirements. Actual marketing data is deleted within 30 days of an opt-out request.
• Technical and Log Data: Server logs, IP address records and session data are retained for 12 months and then automatically purged from our systems.

When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be attributed to any individual. Deletion and anonymisation procedures are reviewed annually by our compliance team.

8 Data Security

7ezbt employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction or disclosure. Our security practices include:

• Encryption in Transit: All communications between your browser and our servers are protected by 256-bit SSL/TLS encryption. Look for the padlock icon in your browser address bar when using 7ezbt.
• Encryption at Rest: Sensitive data fields stored in our databases — including identity document references, payment account identifiers and account credentials — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within 7ezbt's internal systems is restricted on a strict need-to-know basis. Staff access is controlled by role-based permissions, multi-factor authentication and regular access reviews.
• Password Security: Account passwords are stored as salted cryptographic hashes and are never stored in plain text. 7ezbt staff cannot view your password and will never ask you to share it.
• Vulnerability Management: Our platform undergoes regular security assessments, penetration testing and vulnerability scanning. Critical vulnerabilities are patched within 48 hours of identification.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, 7ezbt will notify affected users promptly and take immediate remediation steps. A breach notification will be sent to your registered email address with details of what occurred, what data was affected, and what steps we are taking.

While we employ robust security measures, no online system is entirely immune from risk. You also play a role in keeping your data secure by using a strong, unique password for your 7ezbt account, enabling two-factor authentication where available, and logging out of your account when using shared or public devices.

9 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by 7ezbt:

• Right of Access: You have the right to request a copy of the personal data we hold about you. We will provide this information in a structured, commonly used format within 30 days of receiving your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You may update certain information directly through your account settings, or contact support for assistance with fields you cannot self-edit.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. Please note that where we have a legal obligation to retain your data — such as AML record-keeping requirements — we may be unable to fulfill an erasure request in full. We will always explain clearly what data we are required to retain and why.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain situations, such as while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: You may request a machine-readable export of the personal data you have provided to us, in a structured, commonly used format such as JSON or CSV.
• Right to Object: You have the right to object to the processing of your personal data where we rely on legitimate interests as the legal basis. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests, rights and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time through your account settings or by contacting our support team. Withdrawal does not affect the lawfulness of prior processing.

To exercise any of these rights, contact our Data Protection team at the email address listed in Section 12. We may need to verify your identity before processing your request. We will respond to all verified requests within 30 days. If we require additional time to respond, we will inform you of the reason and the extended timeline.

10 Children's Privacy

The 7ezbt platform is an adult gambling service and is not directed at or intended for use by individuals under the age of 21. We do not knowingly collect, store or process personal data from individuals under 21 years of age. All account registrations require confirmation of eligibility and are subject to age verification procedures.

If we become aware that an account has been created by a person under 21 years of age, we will immediately close the account, void all associated bets, return any deposited funds (net of any withdrawals made) and permanently delete the personal data collected in connection with that account, except where retention is required by law.

If you are a parent or guardian and believe that your child has registered an account on 7ezbt, please contact our support team immediately. We take this matter seriously and will act promptly to investigate and close any underage account. We also encourage parents and guardians to use internet filtering and parental control software to prevent minors from accessing online gambling platforms.

11 Changes to This Privacy Policy

7ezbt reserves the right to update or amend this Privacy Policy at any time. Changes may be made to reflect updates in our data practices, changes in applicable law, new services offered on the platform, or feedback from our users. When we make material changes to this policy, we will publish the updated version on this page with a revised "Last Updated" date displayed prominently at the top of the document.

For significant changes that materially affect how we collect, use or share your personal data, we will notify you by email to your registered address and/or via a notice displayed within your 7ezbt account dashboard. It remains your responsibility to review this Privacy Policy periodically, even if you do not receive a direct notification.

Your continued use of the 7ezbt platform following the publication of any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with any updates to this policy, you should cease using the platform and close your account. All data collected prior to a policy change remains governed by the version of this policy in effect at the time of collection, to the extent permissible by law.

12 Contact Us & Data Enquiries

If you have any questions, concerns or requests relating to this Privacy Policy or the way 7ezbt handles your personal data, please contact us using the details below. Our Data Protection team is available to assist you and will respond to all enquiries within 5 business days.

Email: [email protected]

Subject Line: Please include "Privacy Enquiry" or "Data Request" in the subject line of your email to ensure your message is directed to the correct team promptly.

Response Time: We aim to acknowledge all privacy-related emails within 24 hours and provide a full response within 5 business days. For complex data subject access requests, we may require up to 30 days to compile and verify the information before sending a full response.

Verification: For security purposes, all data subject rights requests will require identity verification before we can action them. You may be asked to confirm your account username, registered email address, and in some cases provide a piece of identification to confirm your identity before we release or delete any personal data.